Shipping policy

Shipping and Delivery Info

To ensure timely processing, please enter your shipping and billing information without non-English characters or emojis. 

Orders ship within 5-14 business days. Orders placed on holidays will be processed on the next business day. Once your order ships, you will receive a separate email with tracking. The estimated delivery date is typically 5-14 business days from when the order shipped.

International Customs & Duties

We now offer fast & easy shipping. Any applicable customs or import duties are calculated at checkout or mentioned prior to order submission.

Shipping Fees

Shipping fees are non-refundable. 

We only accept inquiries for items purchased from help@old-order.com

We are not responsible for any lost, stolen, or damaged shipments.

Fees:

Our standard international shipping fee depends on your destination. 
For most countries and regions, we offer free shipping on orders for one pair of shoes. We use international air shipping.

How do I cancel/modify an order?

• Once the order is successfully placed on the OLD ORDER official website, the recipient's information can not be modified after shipment. Also, our goal is to get your order shipped as quickly as possible.
• Therefore, if you want to cancel the order before it is shipped, please send an email to help@old-order.com to apply for cancellation, and you will get a full refund.
• It should be noted that cancellation or modification of the order is not supported after the order has been shipped.

Returns & Exchanges

*ALL SALES FINAL

Due to limited available quantities, we can only offer a return for items that are received damaged.

Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined. 

Items must be unused, in their original condition with tags attached.