OCAI Colorist

Shipping and Delivery Info

To ensure timely processing, please enter your shipping and billing information without non-English characters or emojis. 

Orders ship within 5-14 business days. Orders placed on holidays will be processed on the next business day. Once your order ships, you will receive a separate email with tracking. The estimated delivery date is typically 5-14 business days from when the order shipped.

International Customs & Duties

We now offer fast & easy shipping. Any applicable customs or import duties are calculated at checkout or mentioned prior to order submission.

Shipping Fees

Shipping fees are non-refundable. 

We only accept inquiries for items purchased from old-order.com

We are not responsible for any lost, stolen, or damaged shipments.

 Returns & Exchanges

- OLD ORDER accepts returns or exchanges of OLD ORDER products eligible to return within 14 calendar days of receipt of the products.

- Non-quality issues need to bear their own shipping costs.

- To receive a different product or the same product in a different color/size instead, please return your product for a refund, then place a new order online.

- The returned product must be in the exact same condition as the product sold. No labels can be removed privately, and the customer should submit both the original box of the product and all accessories and gifts inside when returning it.

- Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted by OLD ORDER and will be returned to you.

-In the event of a refund for malicious returns (same reason for defect, same product photo, and discrepancy between the returned product and the product sent from the warehouse), OLD ORDER will process an exception for the recipient, shipping address, shipping email and account ID of such orders.

-Because the shoebox is not the main body of the goods, OLD ORDER does not bear shipping costs for the return of signed orders for damaged shoeboxes.

-The return address will be provided by email after the application is submitted.

*ALL SALES FINAL

Due to limited available quantities, we can only offer a return for items that are received damaged.

Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined. 

Items must be unused, in their original condition with tags attached.