Politique de remboursement
Returns
· OLD ORDER accepts returns or exchanges of OLD ORDER products eligible to return within 14 calendar days of receipt of the products, if 14 days past your recipient of the item, we are unable to offer you a refund or exchange.
· Non-quality issues need to bear their own shipping costs.
· To receive a different product or the same product in a different color/size instead, please return your product for a refund, then place a new order online.
· The returned product must be in the exact same condition as the product sold. No labels can be removed privately, and the customer should submit both the original box of the product and all accessories and gifts inside when returning it.
· Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted by OLD ORDER and will be returned to you.
· In the event of a refund for malicious returns (same reason for defect, same product photo, and discrepancy between the returned product and the product sent from the warehouse), OLD ORDER will process an exception for the recipient, shipping address, shipping email and account ID of such orders.
· Because the shoebox is not the main body of the goods, OLD ORDER does not bear shipping costs for the return of signed orders for damaged shoeboxes.
· To request for a return, please first contact us at info@old-order.com with your order number and the return reason, so our dedicated service team may better help you out.
· The return address will be provided by email after the application is submitted.
· Not all items are eligible for returns, and our Non-returnable/non-refundable items includes:
Ø Gift cards
Ø Pre-order items
Ø Limited edition items
Ø Socks and shorts
Ø Discounted products (unless being noted as applicable for return)
Costs for Return
- OLD ORDER store is not responsible for your return shipping costs. Refunds for returned items will only cover the item price amount, not including the original shipping cost.
· When filling any customs paperwork, we suggest describing the items as RETURN for personal use. Please note that additional duties, taxes may incur, and any additional charges that may incur and have to be paid to receive the returned package, will be deducted from the amount of the eventual refundable. (Unless the return was due to a product defect.)
**Please note that we do not accept returns sent back by customers without approval. All return requests must be made by contacting us at info@old-order.com (Please attach a picture or video of the item(s) showing its original packaging). If your return is accepted, we will provide you with a return code to mark on the package. Items sent back to us without first requesting a return will not be accepted.
Refunds
· Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
· If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-30 days.
· Please be noted shipping cost is not included in the refundable amount
· Depending on where you live, the time it may take for your returned items to arrive at our warehouse may vary, and we suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we don’t receive your turned items, we will not be able to grant you a refund.
· Please also retain a copy of your return receipt from your courier in case anything should happen during the return process.
· There are certain situations where only partial refunds are granted (if applicable):
Ø Any item not in its original condition, is damaged or missing parts for reasons not due to OLD ORDER store's error
Ø Any item that is returned more than 7 days after deliver
Ø Any items that are being return after delivery refusal by customer